Privacy & Security
Our customers privacy is very important to us. Any and all information collected on this site will be kept strictly confidential and will not be sold or disclosed.
If you have any questions please feel free to contact us.
Domestic orders for in-stock products are processed in 2 working days. Shipping via FedEx Ground will take 3 to 5 days.
International orders will be shipped the most cost effective method. An estimate of shipping fees will be emailed to the "Bill To" contact within 2 business days at which time the customer can choose to make a payment for the additional fees prior to delivery. Shipping fee will not include any applicable additional taxes, duties or brokerage fees.
For items shipping outside the continental US, customers will be responsible for round-trip shipping fees on returns that are not damaged.
Returns & exchanges:
Returns are accepted for a full refund on stocked items shipped within 7 days of receipt. Returns must be approved by a Kaypee Soh representative prior to shipping. There will be a restocking fee of $25.00 for all rugs. All promotional sales are final - no returns. Custom designs are non-returnable, non-refundable.
Please include your contact information and the Kaypee Soh approved return authorization in your return.